Legal & Policies
The full set of consumer policies that govern your use of Zuta. Each entry below is the version currently in force across the mobile app and thezuta.com.
Last updated: May 13, 2026
Terms and Conditions
The terms that govern your use of the Zuta mobile application, thezuta.com, and related services.
Privacy Policy
How Zuta collects, uses, and protects personal information across the Zuta mobile application and thezuta.com.
Shop Return and Refund Policy
When and how you can request a return or refund for items purchased through Zuta Shop.
Eats Refund and Cancellation Policy
When you can cancel a Zuta Eats order, when refunds apply, and how restaurant order issues are resolved.
Stays Cancellation Policy
When a guest can cancel a Zuta Stays booking, what refund applies, and what happens when a host cancels.
Stays Damage and Guest Responsibility Policy
Your responsibility as a guest for the property you book on Zuta Stays, and how damage claims are reviewed and charged.
Payment Authorization Policy
How Zuta authorizes and processes payments across Shop, Eats, and Stays.
Community and User Conduct Policy
How every user is expected to behave on Zuta, what we prohibit, and what happens when the rules are broken.