Zuta users can request deletion of their account and associated personal data.
Delete your account in the Zuta app
- Open the Zuta app.
- Sign in to your account.
- Open Account or Settings.
- Select Delete Account.
- Follow the instructions to confirm deletion.
Deleting your account will prevent further access to the account and will begin the deletion or anonymization process for eligible personal data.
Request deletion without using the app
To request account deletion without opening the Zuta app, email [email protected] using the email address associated with your Zuta account.
Use the subject line:
Zuta Account Deletion Request
Include the email address or phone number associated with your account. We may contact you to verify that you own the account before processing the request.
Data that will be deleted or anonymized
After your request is verified, Zuta will delete or anonymize personal account information that is no longer required, including:
- Your name and profile information
- Email address and phone number
- Saved addresses
- Profile photos and other account content
- Authentication credentials, active sessions, and account-access information
Data that may be retained
Certain information may be retained where necessary for legal, financial, fraud-prevention, dispute-resolution, security, tax, or regulatory purposes. This may include:
- Orders and transaction records
- Bookings and reservation records
- Payment, payout, refund, and settlement records
- Fraud and security records
- Customer-support and dispute records
Retained information will be stored only for the applicable legal or operational retention period and will not be used for unrelated purposes.
Deletion timeframe
After your identity and request are verified, we aim to delete or anonymize eligible account data within 30 days. Some records may be retained longer when required for legal, financial, fraud-prevention, dispute-resolution, security, tax, or regulatory purposes.